RRenewalPad

FAQ

Honest answers, before you ask.

The three questions every procurement and finance buyer asks us first. No marketing varnish, no hand-waving — just the truth as we'd want it told to us.

01 — SECTION

Pricing

How do you actually price the product?
Flat monthly fee scaled to the SaaS spend we track for you, not seats or vendors. Starter is free up to $250K tracked. Growth is $2,000/mo for $250K–$2M. Scale is $5,000/mo for $2M–$10M. Above $10M is Enterprise. Annual billing is 10% off across every paid tier.
Why price on tracked spend instead of seats or vendors?
Because that's how Finance already budgets the problem. Per-seat pricing punishes you for inviting your IT and procurement counterparts into the tool. Per-vendor pricing punishes you for the discovery work we just did. Tracked spend is the one number that maps cleanly to the value you get.
What counts as 'tracked spend'?
The annualized contract value of every active vendor in your inventory. We compute it from parsed contracts, recurring card transactions, and renewal data — not from your guesses. You see the running total in the dashboard, and we recompute it monthly. You only move tiers if your tracked spend stays in a higher band for two consecutive months.
Is there a minimum commitment?
Annual contracts are standard, billed monthly or upfront with the 10% annual discount. No multi-year lock-in. No auto-renewal traps. We expect to be held to the same standard we hold your vendors to.
Do you take a cut of vendor deals or savings?
No. We will never accept rev-share, kickbacks, or referral fees from any vendor in your stack — and we don't take a percentage of the savings we negotiate for you. Both create structural conflicts of interest. You pay a flat fee; the savings are entirely yours to keep.
What happens if my tracked spend grows mid-contract?
Nothing surprising. Your tier is locked for the term of your annual contract. If you cross into a higher band, we'll flag it on the next renewal — no mid-term upcharges, no overages, no surprise invoices.
Can I see pricing for my company size?
Yes — pricing is published by tracked-spend band on the pricing page. Anything custom (large enterprise, complex IdP setups, multiple ERPs, data residency) is quoted after a 30-minute scoping call.

02 — SECTION

Security & data

What data do you actually access?
Read-only scopes only: Gmail or Outlook (invoice and renewal-notice metadata), your IdP (app inventory and seat assignments), expense cards (transaction history), and HRIS (employee status for offboarding triggers). We never request write access to email — drafts go to your outbox for you to send.
How is contract data stored and encrypted?
All customer data is encrypted in transit (TLS 1.3) and at rest (AES-256). Contracts and parsed terms live in a per-tenant logical partition with row-level security enforced at the database. Secrets and OAuth tokens are stored in a managed secrets vault, never in application logs.
Are you SOC 2 compliant?
We're in active SOC 2 Type II preparation, with the Type I report available under NDA. The full security package — penetration test summary, sub-processor list, DPA, and our incident-response runbook — is available for security review during procurement.
Does my data train shared AI models?
No. Customer contracts, emails, and metadata are never used to train models. The benchmark database is built from anonymized, aggregated price points (vendor + seat band + median price) — never from your contract text or counterparties.
What about access controls inside our team?
Role-based access (Admin, Member, Viewer) with workspace-scoped permissions. Optional SAML SSO and SCIM provisioning on the Business plan. Every approval, edit, cancellation, and refund event is timestamped in an immutable audit log — exportable for SOX reviews.
What happens to our data if we leave?
Full export within 7 days of cancellation: contracts, parsed terms, agent action history, audit log — all as portable JSON and CSV. Hard delete of all PII within 30 days of contract end, with a deletion certificate on request.

03 — SECTION

Implementation time

How long does setup actually take?
Most customers are fully connected in under an hour: Google or Microsoft for email and calendar, your IdP, expense cards, and HRIS. Discovery runs in the background overnight. The first renewal-radar report and contract inventory land the next morning.
When do we see our first savings?
First negotiation drafts queue within 7 days for any contract renewing in the next 90. First completed renewal cycle (drafted → sent → countered → closed) typically lands in week 3–4. Median time for cumulative verified savings to exceed your annual subscription is under 60 days — and every dollar of those savings stays with you.
What's required from our team?
An admin to grant the read-only OAuth scopes (~20 minutes), a finance lead to approve the first three renewal counter-offers (~30 minutes per renewal in the first month, then mostly autonomous), and a one-time review of your auto-cancel policy on offboarding. That's it.
Do we need to clean up our data first?
No. Discovery is designed to work on the mess you have. Duplicate vendors, mis-categorized spend, missing contracts — the agent reconciles and proposes fixes. Cleaning up first is the procurement equivalent of vacuuming before the house cleaner arrives.
What integrations are required vs optional?
Required: email (Gmail or Outlook) for invoice and renewal-notice ingestion. Strongly recommended: IdP (Okta, Google Workspace, Entra) for accurate seat counts. Optional but high-leverage: expense cards (Brex, Ramp, Mercury, Amex, Stripe) and HRIS (Rippling, Gusto, Deel) for offboard auto-cancel.
What if a vendor refuses to negotiate by email?
The agent escalates to your inbox with full context — parsed terms, benchmark, recommended play, and the vendor's response history. You're never blocked. Anything the agent can't close drops back to a human with one click of context, not a research project.

Still have questions?

The fastest answer is usually the live demo — connect a sandbox workspace and see exactly how RenewalPad behaves on real data in under a minute.

See live demo See pricing