Question 1

How do you actually price the product?

Accepted Answer

Flat monthly fee scaled to the SaaS spend we track for you, not seats or vendors. Starter is free up to $250K tracked. Growth is $2,000/mo for $250K–$2M. Scale is $5,000/mo for $2M–$10M. Above $10M is Enterprise. Annual billing is 10% off across every paid tier.

Question 2

Why price on tracked spend instead of seats or vendors?

Accepted Answer

Because that's how Finance already budgets the problem. Per-seat pricing punishes you for inviting your IT and procurement counterparts into the tool. Per-vendor pricing punishes you for the discovery work we just did. Tracked spend is the one number that maps cleanly to the value you get.

Question 3

What counts as 'tracked spend'?

Accepted Answer

The annualized contract value of every active vendor in your inventory. We compute it from parsed contracts, recurring card transactions, and renewal data — not from your guesses. You see the running total in the dashboard, and we recompute it monthly. You only move tiers if your tracked spend stays in a higher band for two consecutive months.

Question 4

Is there a minimum commitment?

Accepted Answer

Annual contracts are standard, billed monthly or upfront with the 10% annual discount. No multi-year lock-in. No auto-renewal traps. We expect to be held to the same standard we hold your vendors to.

Question 5

Do you take a cut of vendor deals or savings?

Accepted Answer

No. We will never accept rev-share, kickbacks, or referral fees from any vendor in your stack — and we don't take a percentage of the savings we negotiate for you. Both create structural conflicts of interest. You pay a flat fee; the savings are entirely yours to keep.

Question 6

What happens if my tracked spend grows mid-contract?

Accepted Answer

Nothing surprising. Your tier is locked for the term of your annual contract. If you cross into a higher band, we'll flag it on the next renewal — no mid-term upcharges, no overages, no surprise invoices.

Question 7

Can I see pricing for my company size?

Accepted Answer

Yes — pricing is published by tracked-spend band on the pricing page. Anything custom (large enterprise, complex IdP setups, multiple ERPs, data residency) is quoted after a 30-minute scoping call.

Question 8

What data do you actually access?

Accepted Answer

Read-only scopes only: Gmail or Outlook (invoice and renewal-notice metadata), your IdP (app inventory and seat assignments), expense cards (transaction history), and HRIS (employee status for offboarding triggers). We never request write access to email — drafts go to your outbox for you to send.

Question 9

How is contract data stored and encrypted?

Accepted Answer

All customer data is encrypted in transit (TLS 1.3) and at rest (AES-256). Contracts and parsed terms live in a per-tenant logical partition with row-level security enforced at the database. Secrets and OAuth tokens are stored in a managed secrets vault, never in application logs.

Question 10

Are you SOC 2 compliant?

Accepted Answer

We're in active SOC 2 Type II preparation, with the Type I report available under NDA. The full security package — penetration test summary, sub-processor list, DPA, and our incident-response runbook — is available for security review during procurement.

Question 11

Does my data train shared AI models?

Accepted Answer

No. Customer contracts, emails, and metadata are never used to train models. The benchmark database is built from anonymized, aggregated price points (vendor + seat band + median price) — never from your contract text or counterparties.

Question 12

What about access controls inside our team?

Accepted Answer

Role-based access (Admin, Member, Viewer) with workspace-scoped permissions. Optional SAML SSO and SCIM provisioning on the Business plan. Every approval, edit, cancellation, and refund event is timestamped in an immutable audit log — exportable for SOX reviews.

Question 13

What happens to our data if we leave?

Accepted Answer

Full export within 7 days of cancellation: contracts, parsed terms, agent action history, audit log — all as portable JSON and CSV. Hard delete of all PII within 30 days of contract end, with a deletion certificate on request.

Question 14

How long does setup actually take?

Accepted Answer

Most customers are fully connected in under an hour: Google or Microsoft for email and calendar, your IdP, expense cards, and HRIS. Discovery runs in the background overnight. The first renewal-radar report and contract inventory land the next morning.

Question 15

When do we see our first savings?

Accepted Answer

First negotiation drafts queue within 7 days for any contract renewing in the next 90. First completed renewal cycle (drafted → sent → countered → closed) typically lands in week 3–4. Median time for cumulative verified savings to exceed your annual subscription is under 60 days — and every dollar of those savings stays with you.

Question 16

What's required from our team?

Accepted Answer

An admin to grant the read-only OAuth scopes (~20 minutes), a finance lead to approve the first three renewal counter-offers (~30 minutes per renewal in the first month, then mostly autonomous), and a one-time review of your auto-cancel policy on offboarding. That's it.

Question 17

Do we need to clean up our data first?

Accepted Answer

No. Discovery is designed to work on the mess you have. Duplicate vendors, mis-categorized spend, missing contracts — the agent reconciles and proposes fixes. Cleaning up first is the procurement equivalent of vacuuming before the house cleaner arrives.

Question 18

What integrations are required vs optional?

Accepted Answer

Required: email (Gmail or Outlook) for invoice and renewal-notice ingestion. Strongly recommended: IdP (Okta, Google Workspace, Entra) for accurate seat counts. Optional but high-leverage: expense cards (Brex, Ramp, Mercury, Amex, Stripe) and HRIS (Rippling, Gusto, Deel) for offboard auto-cancel.

Question 19

What if a vendor refuses to negotiate by email?

Accepted Answer

The agent escalates to your inbox with full context — parsed terms, benchmark, recommended play, and the vendor's response history. You're never blocked. Anything the agent can't close drops back to a human with one click of context, not a research project.

Compare plans	Starter	Growth	Scale	Enterprise
Discovery (email, IdP, cards)
Living vendor inventory
Renewal radar
Users	3	Unlimited	Unlimited	Unlimited
Contract parsing & benchmarks
Usage-to-license reconciliation
Agent Inbox + renewal pipeline
GL-ready exports
SOC 2 evidence & audit log
Autonomous negotiation
Auto-cancel on offboard (HRIS)
Vendor portal (white-label)
SAML SSO + SCIM
Dedicated procurement lead
Multi-workspace rollups
Custom MSA / data residency
Support	Community	Email	Priority · 4h SLA	Named CSM

Free while we're in beta.

Starter

Growth

Scale

Enterprise

Common questions